New England Motorcycle Group
Lebanon, NH, USA
Summary Description
Intakes customer vehicles, notes problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
Key Results Areas
Service Department Operations
Retail Sales
Customer Service
Major Duties and Responsibilities
1. Service Department Operations
Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Note problems accurately, and clearly describe them on the repair order.
Estimate costs and completion times at point of sale. Clearly communicate them to customer.
Occasionally assigns jobs to technicians based on skill level and current resource utilization.
Review work-in-progress to ensure quality and timeliness.
Determine correct part numbers on repair orders and assist the parts department with posting of parts used before job starts.
Perform cashier...