Service Technician

  • Mobile Bay Harley-Davidson
  • Mobile, AL, USA
  • Nov 13, 2023
Full time Service Technician/Mechanic

Job Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Results Areas

  • Service Department Operations
  • Customer Service

Major Duties and Responsibilities

1. Service Department Operations

  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. 
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Accept work assignments from Service Writer / Manager / Shop Supervisor.
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair, and customization work in accordance to factory specifications.
  • Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Notify Service Writer / Manager / Shop Supervisor of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work area as clean as possible and assist others with maintaining shop cleanliness.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2. Customer Service

  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

3. Other Duties

  • As Assigned

 

Supervisory Responsibilities

  • None

Qualifications

  • Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
  • Current Motorcycle license.
  • Current Inspection license.

Job Requirements

  • Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 15 days of hire. See list of required tools below.

Physical Demands

  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools, and lift 45 lb. of material.
  • Frequently requires the ability to balance and push an 900 lb. motorcycle.

Working Conditions

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.