Service Technician

  • Natchez Trace Harley-Davidson
  • Sep 15, 2023
Full time Service Technician/Mechanic

Job Description

Come work at a dealership with some of the best riding in the Northern Alabama!
We are seeking a service technician that will provide prompt, dependable, high quality vehicle service to customers.

The successful candidate who fills this position will possess excellent problem solving skills, organizational skills along with a strong work ethic.


  • Completion of a factory authorized training program such as MMI Service School or equivalent work experience
  • Positive, enthusiastic attitude
  • Valid Motorcycle Endorsement
  • Exceptional Customer, Team handling, and service skills
  • Ability to work flexible schedules including weekends
  • Must be a Team Player


  • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible
  • Accept work assignments from Service Writer/Manager
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair and customization work in accordance to factory specifications.
  • Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction
  • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay
  • After job is finished ensure proper completion and filing of paperwork
  • Keep work areas as clean as possible and assist others with maintaining shop cleanliness
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager
  • Minimize come-backs and deal with them promptly and satisfactorily when they do occurKeep customers’ vehicle cleaner that when it was dropped off.