General Merchandise Assistant

Job Title………………….

General Merchandise Floor Supervisor

Department……………...

General Merchandise Department

Supervisor……………….

General Merchandise Manager

Summary Description

Assists the General Merchandise Manager in all operations of the General Merchandise Department with a specialization in coaching and developing the sales staff.

Key Result Areas

· General Merchandise Department Operations

· Coaching & Motivation of Sales Staff

· Customer Service

Major Duties and Responsibilities

1)General Merchandise Department Operations

· Ensure merchandising presentation and sales floor replenishment meet the needs of the General Merchandise Department. Making effective use of:

Fixtures Wall Displays

Show Cases Glass Cubes & Towers

Mannequins Window Displays

· Help regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.

· Assist in the review of all stock orders to ensure a fast moving balanced inventory of General Merchandise.

· Provide input from sales staff to General Merchandise Manager in order to help maintain sufficient quantities of stock to support demand and acceptable inventory turn ration.

· Assist sales staff as needed.

· Become familiar and efficient with all phases of the computer system required to assist the manager, including generating and reviewing Inventory reports when needed.

· Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.

· Set-up and maintain a smooth running, efficient, appealing retail environment for the General Merchandise department.

· Ensure all inventory control measures (including annual physical and cycle counting) are being performed. Report results to General Merchandise Manager on weekly basis.

2)Floor Supervising

· Assist in maintaining sound management practices to ensure General Merchandise department contributes acceptable levels of sales per customer.

· Communicate regularly with the General Merchandise sales staff regarding:

Policies Product Availability

Product Style Options Product Features/Benefits

· Continue to motivate

· Create a positive work environment that results in higher retention and less turnover.

· Clearly communicate dealership, company and departmental objectives to staff.

· Track daily/monthly sales per employee and report findings to General Merchandise Manager.

· Develop monthly and annual objectives for the department in collaboration with General Merchandise Manager.

· Attend training sessions to keep skill sets current with merchandising trends & inventory control issues.

3)Coaching & Motivation of Sales Staff

· Coach, develop and prepare sales team to meet and exceed defined sales, retention levels, quality and customer service objectives.

· Actively coach and counsel sales staff to reach their fullest potential and maximize departmental sales and profits.

· Design and implement initiatives and procedures that will drive customer perception of the dealership.

4)Customer Service

· Provide superior customer service to both internal and external customers.

· Greet customers immediately, in a courteous and friendly manner.

· Handle telephone transactions quickly, and courteously.

· Point out any sales, specials, or new merchandise to staff and customers.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.

Supervisory Responsibilities

· Establish departmental work schedule, balancing the workloads of all employees.

· Establish job assignments and sales quotas for all General Merchandise personnel within their skill level.

· Manage employee performance (evaluate and counsel).

· Assist General Merchandise Manager

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all General Merchandise personnel by maintaining positive relationships with customers, employees, General Merchandise Manager, General Manager and Dealer Principal.

· Be prompt and available for flexible scheduling.

· Be honest and fair in all business dealings.

· Assist in growing the General Merchandise business.

Qualifications & Job Requirements

· Strong leadership skills.

· Strong sales and sales management skills.

· Experience with retail sales.

· Previous experience in developing and coaching a high performance sales team.

· Strong skills in customer resolution/satisfaction.

Physical Demands

· Occasionally required to bend, stoop, crouch, reach, and lift 50 lb. of material.

Working Conditions

· Normally indoors, however, some outdoor work is required during open houses or other events.