Are you ready to feel like you are back on your High School sports team?
Bartels' Harley-Davidson has a goal of fulfilling dreams by delivering a premium buying experience to create customers for life and are hiring like minded individuals. We have an ultimate goal of making our customers feel like family when they visit; in order to do so, we strive to build the ultimate family of teammates. Whether you are a Harley Davidson Enthusiast or just an awesome person who likes to take care of people, this could be the job for you! We're currently looking to staff our dealership with individuals that have great attitudes and award winning smiles, that are as excited about Harley-Davidson and building relationships as we are.
A little bit about our superstar team: Family is an even better word to describe our teammates. We are highly motivated to both hit our goals, and go above and beyond for every customer. We have built our dealership environment to have the proper flexibility to allow for individuality and growth. We are constantly putting our heads together to improve our program, and welcome feedback at all times. We develop individual growth plans to help everyone to create a road map to climb the ladder and get where they want to go in life.
Providing over-the-top customer service is our #1 responsibility, which includes preparation, the proper attitude and willingness to go above and beyond to take care of the customer.
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Result Areas
Major Duties and Responsibilities
1) Service Department Operations:
-Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
-Complete repair work within the scheduled or allotted time period whenever possible.
-Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
-Accept work assignments from Service Writer/Manager.
-Request parts for the job as early as possible when needs become known.
-Perform service, repair and customization work in accordance to factory specifications.
-Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.
-Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
-After job is finished ensure proper completion and filing of paperwork.
-Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
2) Customer Service
-Minimize come-backs and deal with them promptly and satisfactorily when they do occur. Keep customers' vehicle cleaner that when it was dropped off.
3) Other Duties
-Treat all employees and customers fairly, courteously, and with dignity.
-Model superior customer service behavior for all interactions with customers and employees.
-Be prompt and available for flexible scheduling.
-Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
Qualifications & Job Requirements
-Completion of a factory authorized training program such as MMI Service School or equivalent work experience
-Current Motorcycle license.
The noise level in the work environment is usually loud.
Requires the use of both hands.
Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50lbs. of material.