Service Writer

  • Valley Harley-Davidson
  • 127 Fort Henry Rd, Triadelphia, WV, USA
  • May 25, 2023
Full time Service Writer

Job Description

Duties and Responsibilities:

  • Schedule work
  • Communicate job status to customer
  • Assist department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction
  • Sell other services by pointing out service specials or additional work needed at the check-in walk around
  • Provide superior customer service to both internal and external customers
  • Estimate costs and completion times at point of sale
  • Exceptional communication skills
  • Keyboard/typing abilities at an accurate level
  • Assign jobs to Service Technicians based on skill level and current resource utilization and schedule availability
  • Review work in progress to ensure quality and timeliness
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts
  • Make estimates for internal and wreck repairs
  • Open and close all customer paid, warranty, and esp repair orders
  • Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items
  • Become familiar and efficient with all phases of the computer system required for service and parts management
  • Initiate and maintain all related paperwork
  • Maintain customer logs and service record
  • Notify customers ASAP of any changes, delays or additional work needed
  • Greet internal and external customers
  • Handle telephone calls directed to service
  • Complete HDU and VILT courses

Qualifications and Requirements:

  • Previous experience working as a Service Advisor, in any industry
  • Complete all training programs assigned by the Service Manager
  • Outgoing, friendly personality and superior communication and customer service skills
  • Knowledge servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to learn quickly
  • Experience with service management computer software or the ability to learn computer programs quickly
  • Current license with motorcycle endorsement and good driving record
  • Must possess a positive attitude and show enthusiasm for the products we sell
  • Ability to communicate well orally and in writing with customers, vendors, and other contacts
  • Effective time management skills are crucial