Service Writer

Duties and Responsibilities:

• Schedule work
• Communicate job status to customer
• Assist department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction
• Sell other services by pointing out service specials or additional work needed at the check-in walk around
• Provide superior customer service to both internal and external customers
• Estimate costs and completion times at point of sale
• Exceptional communication skills
• Keyboard/typing abilities at an accurate level
• Assign jobs to Service Technicians based on skill level and current resource utilization and schedule availability
• Review work in progress to ensure quality and timeliness
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts
• Make estimates for internal and wreck repairs
• Open and close all customer paid, warranty, and esp repair orders
• Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items
• Become familiar and efficient with all phases of the computer system required for service and parts management
• Initiate and maintain all related paperwork
• Maintain customer logs and service record
• Notify customers ASAP of any changes, delays or additional work needed
• Greet internal and external customers
• Handle telephone calls directed to service
• Complete HDU and VILT courses

Qualifications and Requirements:

• Previous experience working as a Service Advisor, in any industry
• Complete all training programs assigned by the Service Manager
• Outgoing, friendly personality and superior communication and customer service skills
• Knowledge servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to learn quickly
• Experience with service management computer software or the ability to learn computer programs quickly
• Current license with motorcycle endorsement and good driving record
• Must possess a positive attitude and show enthusiasm for the products we sell
• Ability to communicate well orally and in writing with customers, vendors, and other contacts
• Effective time management skills are crucial