Service Manager

Valley Harley-Davidson is in search of an experienced Service Manager - do you have what it takes?  If so apply today!

The Service Manager leads the team to deliver exceptional value and customer service on a continuous basis. Expectations are to train, lead, and monitor the performance of service advisors and service technicians and to promote customer satisfaction and revenue growth in line with targeted business and financial objectives. The Service Manager must have strong managerial experience and leadership qualities to organize and motivate a team and to hold each team member accountable for outstanding performance on a daily basis. 

Duties and Responsibilities:

• Hire, manage, supervise and monitor the performance of the service department personnel including technicians, advisors and assistant manager
• Establishes service objective by facilitating and developing monthly sales and revenue goals
• Make certain technicians keep their skills current through manufacturer training
• Must maintain a professional work environment and motivate employees
• Drive a highly efficient sales and production operation to get customers in and out quickly while ensuring a “fix it right the first time” mentality
• Must be familiar with all aspects of the service department, previous management experience is required
• Ensure accurate procedures are followed in the 3 C’s of warranties: complaint, cause and correction
• Establish department goals and objectives to minimize down time
• Measure progress, analyze results and make improvements as needed
• Develop support system to ensure accurate reporting of technician efficiency, proficiency and productivity
• Must be self-motivated and be a team player as well as possess excellent written and verbal communication skills
• Conduct service meetings, manage efficiency, oversee accurate dispatching to proper technician skill level
• Serve as a liaison between advisors, technicians and customers; and ensure that customers receive prompt, courteous, and effective service
• Ensures all required paperwork and records and preparation of documents (forms, reports, etc.) are done properly and timely
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customers

Qualifications and Requirements:

• Technical motorcycle knowledge
• Strong leadership and motivational skills
• Must be able to manage in a fast-paced work environment
• Excellent communication and interpersonal skills with a great personality
• Good computer and organizational skills
• Previous dealership management experience