HD Master Tech

$30.00 - $35.00 hourly
  • Laconia Harly-Davidson
  • Laconia Harley-Davidson, Daniel Webster Highway, Meredith, NH, USA
  • Sep 15, 2023
Full time Service Technician/Mechanic

Job Description

Position Summary: 
Job Title ......................... Harley Davidson Certified Service Technician -  Full Time  
Department ..................... Service Department
Supervisor ...................... Service Manager
Pay Class/Status...............  HD Master (A Level Techs) Full Time Flat Rate. $30-$35 per billed hour. $10K sign on bonus/relocation assistance available to the right candidate

Summary Description:

  • Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Results Areas:
  • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
  • Complete repair work within the scheduled or allotted time period whenever possible.  Continually improve this “efficiency” skill.
  • Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
  • Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
  • Maintain clean efficient facilities.
Major Duties and Responsibilities:
  • Accept work assignments from Service Adviser/Manager.
  • Request parts for the job as early as possible when needs become known.
  • Perform service, repair, and customization work in accordance to factory specifications.
  • Notify Service Adviser/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
  • Keep customers’ vehicle cleaner than when it was dropped off.
  • After job is finished ensure proper completion and filing of paperwork.
  • Keep work area as clean as possible and assist others with maintaining shop cleanliness.
  • Assist Service Adviser, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
  • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
  • Other duties as assigned.

Supervisory Responsibilities - None


  • Completion of factory authorized formal training programs such as MMI Service School or  equivalent work experience. (Vehicle Mechanics & Motorcycle Technicians)
Job Requirements:
  • Harley - Davidson Mater Qualification
  • Service Technicians need both basic and special tools to properly diagnose and service our products.  
  • All Service Technicians are required to own a set of tools within 60 days of hire.
Physical Demands:
  • The noise level in the work environment is usually loud.
  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material.
  • Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
Working Conditions:
  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials, exposed to exhaust fumes, other airborne particles,  or other ,materials commonly found in a motor vehicle service department.