Position Summary:
Job Title ......................... Harley Davidson Certified Service Technician - Full Time
Department ..................... Service Department
Supervisor ...................... Service Manager
Pay Class/Status............... HD Master (A Level Techs) Full Time Flat Rate. $30-$35 per billed hour. $10K sign on bonus/relocation assistance available to the right candidate
Summary Description:
- Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Results Areas:
- Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
- Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
- Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
- Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
- Maintain clean efficient facilities.
Major Duties and Responsibilities:
- Accept work assignments from Service Adviser/Manager.
- Request parts for the job as early as possible when needs become known.
- Perform service, repair, and customization work in accordance to factory specifications.
- Notify Service Adviser/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
- Keep customers’ vehicle cleaner than when it was dropped off.
- After job is finished ensure proper completion and filing of paperwork.
- Keep work area as clean as possible and assist others with maintaining shop cleanliness.
- Assist Service Adviser, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
- Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
- Other duties as assigned.
Supervisory Responsibilities - None
Qualifications:
- Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience. (Vehicle Mechanics & Motorcycle Technicians)
Job Requirements:
- Harley - Davidson Mater Qualification
- Service Technicians need both basic and special tools to properly diagnose and service our products.
- All Service Technicians are required to own a set of tools within 60 days of hire.
Physical Demands:
- The noise level in the work environment is usually loud.
- Requires the use of both hands.
- Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material.
- Occasionally requires the ability to balance and push a 600+ lb. motorcycle.
Working Conditions:
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials, exposed to exhaust fumes, other airborne particles, or other ,materials commonly found in a motor vehicle service department.