Summary Description:

• Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible.  Continually improve this “efficiency” skill.
• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Maintain clean efficient facilities.

• Accept work assignments from Service Adviser/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Notify Service Adviser/manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• Keep customers’ vehicle cleaner than when it was dropped off.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist Service Adviser, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
• Other duties as assigned.

Supervisory Responsibilities - None

Qualifications:

• Completion of factory authorized formal training programs such as MMI Service School or  equivalent work experience. (Vehicle Mechanics & Motorcycle Technicians)

• Harley - Davidson Mater Qualification
• Service Technicians need both basic and special tools to properly diagnose and service our products.  
• All Service Technicians are required to own a set of tools within 60 days of hire.

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 40 lb. of material.
• Occasionally requires the ability to balance and push a 600+ lb. motorcycle.

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials, exposed to exhaust fumes, other airborne particles,  or other ,materials commonly found in a motor vehicle service department.