Parts & Accessories Manager - Big Moose Harley-Davidson

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Job Data

Job Title:............................ Parts & Accessories Manager

Department:....................... Parts & Accessories Department

Supervisor:…………………General Manager

Summary Description

Key Results Areas

· Parts Department Operations

· Retail Sales of Parts & Accessories

· Customer Service

· Service Department support

Major Duties and Responsibilities

1) Parts Department Operations

· Assist in supervising departmental daily operations, to include coaching, training and developing the skills of personnel.

· Assist in the preparation of departmental employee performance reviews.

· Assist in assuring that all positions are staffed and coverage is addressed for lunches and breaks during each business day.

· Responsible for reporting and recording department revenue daily.

· Responsible for ensuring monthly cycle counting is addressed.

· Preparation and execution of the dealership’s “Hide the Hog” program.

· Review all stock orders to ensure a fast moving, balanced inventory of parts and accessories with sufficient quantities of stock to support demand and acceptable inventory turn ratio.

· Become familiar and efficient with all phases of the computer system required for service & parts management.

· Ensure employees keep a clean and orderly department.

· Actively participate in the “Help-Sell” program and ensure attempt and turnover goals are met and recorded daily.

· Advocate the MVP program and ensure goals are met accordingly.

2) Retail Sales of Parts & Accessories

· Assist with attaining retail sales objectives.

· Assure that merchandise is correctly processed and prepared for showroom floor and assist the receiving department with this task as necessary.

· Assure that displays are maintained as necessary.

· Create projects (w/ Manager’s approval) for P & A staff to improve departmental operations and to fill slower sales periods.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).

· Assist with set-up, organization, and staging of special events.

3) Customer Service

· Provide superior customer service to both internal (Service Department) and external customers.

• Greet customers immediately, in a courteous and friendly manner.

· Handle telephone transactions quickly, and courteously.

· Point out any sales, specials, or new merchandise to staff and customers.

· Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.

· Follow up on negative CXI surveys when necessary to ensure customer satisfaction.

4) Service Department Support

· Responsible for assuring that a Parts Runner is available to support the Service Department at all times.

· Responsible for ensuring that the Parts Runner can execute the duties outlined in the related job description.

· Be available for coverage as necessary.

Other Duties

· As assigned

Supervisory Responsibilities

· Assure that the daily responsibilities of each employee are being met.

· Coach, train, and develop skills of department personnel.

· Make decisions that are in the best interests of Seacoast Harley-Davidson while still demonstrating our commitment to “Make it Right”.

Commitments

· Lead by example.

· Actively improve managerial skills and abilities.

· Treat all employees and customers fairly, courteously, and with dignity.

· Be prompt and available for flexible scheduling.

· Demonstrate a professional approach to customer service.

· Continually improve sales skills and knowledge of Harley-Davidson motorcycles.

· Review and complete all required HDU offerings and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned.

· Accept direction, follow instructions, and work well with other people.

· Assist and become active in team decisions. Offer advice and suggestions for better ways to conduct business in the department, merchandising, and general improvements.

Qualifications and Job Requirements

· Ability to effectively supervise employees in the performance of their duties.

· Ability to train employees in order to improve departmental performance.

· Must have ability to get along with a broad customer base.

· Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership.

· Experience with Point-of-Sale & computerized inventory systems.

· Knowledge of motorcycle components and the commitment to continually develop that knowledge.

· Ability to look up parts and create quotes as necessary.

Physical Demands

· The noise level in the work environment is occasionally loud.

· Occasionally required to bend, stoop, crouch, reach, and lift 50+ lbs. of material.

Working Conditions

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location