Service Writer

Are you passionate about motorcycles and customer service? Do you have a knack for organization and excellent communication skills? If so, High Stakes Harley-Davidson has an exciting opportunity for you! Our reputable Parts and Service Department is seeking a dedicated, EXPERIENCED, customer-oriented individual to join our team as a Service Writer.

Responsibilities:

• Greet customers and provide expectational service by assessing their needs and addressing inquires or concerns.
• Act as a liaison between customers and technicians, effectively communicating service requests, estimates, and repair timelines.
• Accurately document customer information, service details, and parts required for repairs or maintenance.
• Schedule appointments and ensure efficient workflow.
• Provide accurate and detailed estimates to customers, explaining recommended services and associated costs.
• Assist customers in selecting appropriate parts and accessories, providing product knowledge and guidance as needed.
• Maintain a clean and organized work environment.
• Handle customer complaints or issues promptly and professionally, striving to achieve customer satisfaction.

Qualifications:

• Previous experience in a customer service role in the motorcycle or automotive industry IS A MUST.
• Strong knowledge of motorcycles, including various makes, models, and maintenance requirements.
• Exceptional interpersonal and communication skills, with the ability to effectively interact with customers and technicians.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficient computer skills for documenting customer information and generating estimates.
• Ability to work in a fast-paced environment while maintaining a positive and professional demeanor.
• A valid driver's license and clean driving record.

This is a salary + commission position.

Apply by submitting your resume. We look forward to reviewing your application