Parts and Service Manager

Job Title: Parts and Service Manager
Location: Las Vegas Harley-Davidson

Department: Parts/Service Department
Reports to: General Manager

Job Summary:

The Parts and Service Manager at Las Vegas Harley-Davidson is responsible for leading and managing the daily operations of the Parts and Service Departments to ensure the highest level of customer satisfaction, operational efficiency, and financial performance. This role oversees the procurement, stocking, and sales of Harley-Davidson parts, as well as ensuring that service work is completed to dealership and manufacturer standards.  Las Vegas Harley-Davidson is structured by using PALS.

Key Responsibilities:

• Management and Leadership:
  • Oversee and lead the Parts and Service teams, ensuring proper training, scheduling, and performance management.
  • Ensure all department staff provide exceptional customer service, ensuring customer needs are met promptly and professionally.
  • Monitor and manage department KPIs (key performance indicators) such as service turnaround times, part sales, and customer satisfaction ratings.
  • Develop and implement strategic plans to improve operational efficiency and profitability.

• Inventory and Parts Management:
  • Manage inventory levels, including ordering, receiving, and stocking Harley-Davidson parts and accessories.
  • Establish and maintain relationships with suppliers and vendors to ensure timely and cost-effective procurement of parts.
  • Ensure accurate and timely completion of all paperwork related to parts inventory, including warranties, returns, and stock adjustments.

• Service Operations:
  • Supervise the service department to ensure all repairs and maintenance work is performed to manufacturer specifications and customer expectations.
  • Coordinate with service advisors, technicians, and customers to ensure efficient and accurate diagnosis, service, and repair of motorcycles.
  • Maintain a high level of organization in the service department, ensuring cleanliness, safety, and proper use of tools and equipment

• Customer Relations:
  • Act as a primary point of contact for customers with parts and service needs, handling escalations and resolving issues.
  • Proactively follow up with customers post-service to ensure satisfaction and foster long-term relationships.
  • Collaborate with the sales department to support vehicle deliveries and ensure all necessary parts and services are ready.

• Financial Management:
  • Monitor and manage department budgets, including sales targets, labor costs, and inventory costs.
  • Work with the dealership’s finance department to ensure proper accounting and reporting of parts and service transactions.
  • Analyze financial performance and provide regular reports to the General Manager on departmental performance, challenges, and areas for growth.

Qualifications:

• Education & Experience:
  • High School Diploma or GED required; associate or bachelor’s degree preferred.
  • Minimum of 3-5 years of experience in an automotive or powersports service and parts department, with Harley-Davidson experience preferred.
  • Proven leadership and management experience in a dealership setting.

• Skills:
  • Strong leadership, organizational, and customer service skills.
  • Ability to multitask and manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Proficient with dealership management software (DMS) and Microsoft Office Suite.
  • Knowledge of Harley-Davidson products, accessories, and parts.

Benefits:

• Competitive salary plus performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Employee discounts on Harley-Davidson products and services.
• Ongoing training and professional development opportunities.

Work Environment:

This role primarily works in an office and shop environment, with frequent interaction with customers and team members. Some physical demands include lifting parts and tools up to 50 lbs, standing, bending, and working with hands for extended periods.

·         Frequently works near moving mechanical parts.

·         Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

·         Occasionally, exposed to exhaust fumes or other airborne particles.