Sales Manager

The fastest growing Harley-Davidson dealership on the front range is looking for a Sales Manager to join our team.

Mile High Harley-Davidson in Parker, CO. is an exclusive Harley-Davidson dealer, recognized as a unique dealership, offering a large inventory of motorcycles, parts and accessories, and MotorClothes® merchandise.

Mile High also offers a dynamic service department.

Summary Description:

• Manages employees and operations of the Vehicle Sales Department.

Key Result Areas:

• Vehicle Sales Operations
• Client Service
• Management

Salary Range:

• $100,000.00 to $150,000.00 Annually

Major Duties and Responsibilities

1)Sales Department Operations: **

• Oversee and manage all operations of new and preowned vehicles.
• Ensure sales department achieves targeted levels of gross and net profit.
• Ensure sales personnel are well trained, motivated and operate within process.
• Oversee & Manage Sales Floor manager and their tasks & responsibilities.
• Oversee all sales, trade-ins, and the delivery of all new and used vehicles.
• Maintain daily sales reporting on: all product sold, gross profit, staff measurements, etc.
• Establish goals & targets daily, weekly, monthly
• Initiate and maintain net profit objectives which eliminate the possibility of “lower than anticipated” profits.
• Become familiar and efficient with all phases of computer systems required for sales management.
• Establish procedures to ensure timely and proper completion of all paperwork.
• Maintain showroom vehicles which draws clients and keeps motorcycles functioning as designed.
• Maintain clean efficient facilities.

2)Customer Service: **

• Provide prompt, dependable, high quality, vehicle sales to clients by using the company’s current pro-active sales process.
• Ensure clients are properly qualified for needs, wants, and ability to buy.
• Institute a feature / benefit selling methodology so that all clients receive consistent treatment when doing business.
• Ensure cross sales of Financing, Insurance & warranty products, P&A, general merchandise and services.
• Develop and ensure use of a consistent quotation methodology for vehicle sales, trade-ins and purchases.
• Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
• Handle client complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

3)Management: **

• Maintain sales associate & Sales Floor Manager followup programs.
• Maintain budgeted revenue and expense objectives.
• Develop promotional campaigns in conjunction with other departments.
• Maintain performance reporting & counseling on sales associates & Floor Manager.
• Provide reports to GM, as requested.
• Develop monthly and annual objectives for the department in collaboration with GM.
• Attend training sessions to keep current with sales department issues.

4)Other Duties: ** as required

Supervisory Responsibilities:

• Establish departmental work schedule, balancing the workload of all employees.
• Train Sales Representatives to use consistent company sales methodologies.
• Set & reinforce policies and procedures for sales department.
• Manage employee performance (evaluate and council).
• Assist with recruiting, interviewing, hiring, and terminating employees.
• Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files.
• Provide routine training for all sales employees (seminars; workshops; role playing, industry courses, etc.).

Commitments:

• Treat all employees and clients fairly, courteously, and with dignity.
• Model superior client service behavior for all sales personnel by maintaining positive relationships with clients, employees GM and owner(s).
• Remain current with all sales department training available by reviewing online courses and attending seminars, workshops, and other related training programs.
• Be prompt and available for flexible scheduling.
• Maintain honesty & integrity in all business dealings.
• Demonstrate an interest in growing the sales business.
• Focus on quality.

Qualifications & Job Requirements:

• Minimum 5 years progressive experience within a sales department of a Power Sports dealership.
• Knowledge and experience with the sales of motorcycles or other Power Sports products.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Saturdays (Required)

Supplemental Pay:

• Commission pay

Experience:

• Sales/Dealership: 5 years (Required)
• License/Certification:

Motorcycle License (Required)

Work Location: In person