General Merchandise Sales Associate

  • St. Paul Harley-Davidson
  • St Paul, MN, USA
  • Sep 18, 2023
Full time Sales Associate Parts & Accessories Associate MotorClothes Associate

Job Description

Job Objective: Set up and maintain an appealing retail environment while assisting customers with their selection and purchase of merchandise
* Read and comprehend instructions and information
* Strong communication skills
* Experience in merchandising and retail sales preferred
* Experience with POS & computerized inventory systems or ability to learn quickly
* Devote himself/herself to insuring customer satisfaction
* Inquire about management, production, and quality requirements established by the company
* Develop and maintain effective listening skills
* Understand and follow company rules, policies and expectations
* Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
* Understand terminology of business and remain current with technology changes in products and service
* Know and comprehend federal, state, and local requirements which govern the company’s business
* Attend company meetings as required
* Participate in performance management
* Uphold company’s non-disclosure and confidentiality policies and agreements
* Follow lawful directions from supervisors
* Interact well with others and positively influence employee morale
* Work evening, weekend, and holiday work hours as required
* Maintain professional personal appearance
* Provide  excellent customer service to all dealership’s customers
* Greet customers in a prompt, courteous and friendly manner
* Possess ability to multi-task by working with several customers simultaneously while maintaining customer satisfaction
* Handle telephone transactions quickly, courteously
* Lead customers to current and/or future sales, promotions, specials, and events
* Assist customers with selection of merchandise while building selections with complimentary pieces and accessories
* Accept cash/credit card payments for merchandise purchases. Maintain accurate cash transactions via register
* Notify customers when special orders or back-ordered items are received
* Handle customer complaints reasonably, displaying empathy and positive attitude promoting excellent customer service
* Provide prompt and accurate service at cash register
* Receive and process merchandise from distributors, compare merchandise received with purchase invoice, log merchandise into        inventory, and prepare product for showroom floor
* Assist with set-up, organizing, and staging of special events
* Create well-organized presentations appealing to customers
* Ensure merchandise displays are stocked, clean, dust free, and aesthetically pleasing to customers
* Update and maintain customer mailing lists
* Attend training sessions to keep current with sound merchandising and inventory control practices