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General Merchandise Sales Associate

  • St. Paul Harley-Davidson
  • St Paul, MN, USA
  • Sep 18, 2023
Full time Sales Associate Parts & Accessories Associate MotorClothes Associate

Job Description

Job Objective: Set up and maintain an appealing retail environment while assisting customers with their selection and purchase of merchandise
QUALIFICATIONS
Skills-
* Read and comprehend instructions and information
* Strong communication skills
* Experience in merchandising and retail sales preferred
* Experience with POS & computerized inventory systems or ability to learn quickly
 
GENERAL EXPECTATIONS
* Devote himself/herself to insuring customer satisfaction
* Inquire about management, production, and quality requirements established by the company
* Develop and maintain effective listening skills
* Understand and follow company rules, policies and expectations
* Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
* Understand terminology of business and remain current with technology changes in products and service
* Know and comprehend federal, state, and local requirements which govern the company’s business
* Attend company meetings as required
* Participate in performance management
* Uphold company’s non-disclosure and confidentiality policies and agreements
* Follow lawful directions from supervisors
* Interact well with others and positively influence employee morale
* Work evening, weekend, and holiday work hours as required
* Maintain professional personal appearance
 
JOB-SPECIFIC RESPONSIBILITIES
* Provide  excellent customer service to all dealership’s customers
* Greet customers in a prompt, courteous and friendly manner
* Possess ability to multi-task by working with several customers simultaneously while maintaining customer satisfaction
* Handle telephone transactions quickly, courteously
* Lead customers to current and/or future sales, promotions, specials, and events
* Assist customers with selection of merchandise while building selections with complimentary pieces and accessories
* Accept cash/credit card payments for merchandise purchases. Maintain accurate cash transactions via register
* Notify customers when special orders or back-ordered items are received
* Handle customer complaints reasonably, displaying empathy and positive attitude promoting excellent customer service
* Provide prompt and accurate service at cash register
* Receive and process merchandise from distributors, compare merchandise received with purchase invoice, log merchandise into        inventory, and prepare product for showroom floor
* Assist with set-up, organizing, and staging of special events
* Create well-organized presentations appealing to customers
* Ensure merchandise displays are stocked, clean, dust free, and aesthetically pleasing to customers
* Update and maintain customer mailing lists
* Attend training sessions to keep current with sound merchandising and inventory control practices
St. Paul Harley-Davidson
About St. Paul Harley-Davidson

NEW OWNERSHIP, NEW ATTITUDE! Come down and meet the new owners, Dale Rhoads and Justin Johnson. Meet the Best Team of Professionals in the Metro, enjoy the LARGEST inventory, and the BEST service department right here at St. Paul Harley-Davidson!  Dale and Justin both got into the business on the ground floor and have taken those lessons in World Class customer service and implemented those best practices into what is now the ALL NEW St. Paul Harley-Davidson!  Hope to see you soon!

St. Paul Harley-Davidson® is an institution in the Minnesota motorcycling community, rich in history and tradition. Located just off I-94 at the Century Exit in St. Paul, you can't help but notice our 100' tall Bar & Shield sign and our massive showroom as you drive down the Interstate!  

At a time when motorcycles were just starting to grow in popularity, a man named Howard W. Belmont became passionate about the developing sport at a young age, and in 1939, Howard's mother took out a mortgage on their home so that he could open the motorcycle shop that is now St. Paul Harley-Davidson®, incorporated in 1945. Howard's business opened at 277 West Seventh Street in Saint Paul and quickly became a community landmark.  The store was then sold to and ran by Bob and Judy Crawford and then Tom and Melanie Giannetti until purchased in August of 2018 by two industry Veterans, Dale Rhoads and Justin Johnson.

Dale and Justin have both achieved some of the highest accolades in the Harley-Davidson Dealership Operations field and plan to take their years of success and strong customer service backgrounds into St. Paul Harley-Davidson to continue its reputation as "The Place To Go" for all things Harley in the Twin Cities Market.  Stop down and say hi! 

 We are a group of dedicated riders whose mission is to help our fellow riders with all of their Harley-Davidson needs. Whether it's getting a new bike, keeping you on the road with our stellar service department, customizing your bike with our huge parts inventory, or styling you up with the largest, and most recent MotorClothes selection, St. Paul Harley-Davidson has got you covered!

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