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Parts Sales

  • St. Paul Harley-Davidson
  • St Paul, MN, USA
  • Nov 29, 2023
Full time Parts & Accessories Associate

Job Description

Job Objective: Provide prompt, dependable, high quality, parts and accessory sales to customers using current proactive feature benefit sales techniques.
QUALIFICATIONS
License(s)- 
* Driver’s License (DL) 
Skills-
* Read and comprehend instructions and information
* Strong communication skills
* Ability to meet company’s production and quality standards
 
GENERAL EXPECTATIONS
* Devote himself/herself to insuring customer satisfaction
* Inquire about management, production, and quality requirements established by the company
* Develop and maintain effective listening skills
* Understand and follow company rules, policies and expectations
* Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
* Understand terminology of business and remain current with technology changes in products and service
* Know and comprehend federal, state, and local requirements which govern the company’s business
* Attend company meetings as required
* Participate in performance management
* Uphold company’s non-disclosure and confidentiality policies and agreements
* Accept and follow lawful directions from supervisors
* Interact well with others and positively influence employee morale
* Work evening, weekend, and holiday work hours as required
* Maintain professional personal appearance
 
JOB-SPECIFIC RESPONSIBILITIES
* Attend to customers’ parts and accessories needs and explore related merchandise in catalogues
* Suggest supplemental products through introduction to new merchandise, specials, and sales
* Assist multiple customers while providing individual customer satisfaction
* Seek, obtain, and communicate thorough knowledge of parts’ history, merchandise, and motorcycle service
* Conduct telephone transactions courteously and promptly
* Share knowledge of new merchandise, current sales, and specials with customers and dealership personnel
* Greet customers promptly in polite, friendly manner and deliver exceptional customer service
* Handle customer complaints sensibly displaying empathy and constructive attitude to satisfy customers and retain loyalty
* Verify and process merchandise in correlation to purchase invoice and record merchandise into inventory when accept deliveries      from distributors
* Ensure merchandise displays remain aesthetically pleasing to customers by keeping them dust-free, clean, and fully stocked
* Stay current for parts and accessories management by developing and maintaining skills required to effectively and efficiently          utilize appropriate computer systems
* Maintain precise cash register transaction by accurately managing credit card and cash payments for purchases
* Complete physical inventory of merchandise
* Keep customer mailing lists current
St. Paul Harley-Davidson
About St. Paul Harley-Davidson

NEW OWNERSHIP, NEW ATTITUDE! Come down and meet the new owners, Dale Rhoads and Justin Johnson. Meet the Best Team of Professionals in the Metro, enjoy the LARGEST inventory, and the BEST service department right here at St. Paul Harley-Davidson!  Dale and Justin both got into the business on the ground floor and have taken those lessons in World Class customer service and implemented those best practices into what is now the ALL NEW St. Paul Harley-Davidson!  Hope to see you soon!

St. Paul Harley-Davidson® is an institution in the Minnesota motorcycling community, rich in history and tradition. Located just off I-94 at the Century Exit in St. Paul, you can't help but notice our 100' tall Bar & Shield sign and our massive showroom as you drive down the Interstate!  

At a time when motorcycles were just starting to grow in popularity, a man named Howard W. Belmont became passionate about the developing sport at a young age, and in 1939, Howard's mother took out a mortgage on their home so that he could open the motorcycle shop that is now St. Paul Harley-Davidson®, incorporated in 1945. Howard's business opened at 277 West Seventh Street in Saint Paul and quickly became a community landmark.  The store was then sold to and ran by Bob and Judy Crawford and then Tom and Melanie Giannetti until purchased in August of 2018 by two industry Veterans, Dale Rhoads and Justin Johnson.

Dale and Justin have both achieved some of the highest accolades in the Harley-Davidson Dealership Operations field and plan to take their years of success and strong customer service backgrounds into St. Paul Harley-Davidson to continue its reputation as "The Place To Go" for all things Harley in the Twin Cities Market.  Stop down and say hi! 

 We are a group of dedicated riders whose mission is to help our fellow riders with all of their Harley-Davidson needs. Whether it's getting a new bike, keeping you on the road with our stellar service department, customizing your bike with our huge parts inventory, or styling you up with the largest, and most recent MotorClothes selection, St. Paul Harley-Davidson has got you covered!

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