Business Development Representative

• Business Development 
• Set appointments for new or returning customers 
• Answering incoming phone calls and online inquiries. 
• Make calls on unsold follow ups. 
• Take and make calls regarding direct buys of customer motorcycles 
• Make appointment confirmation calls 
• Maintaining contact with customers to ensure they are happy with our service.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions with an upbeat and friendly tone.
• Answer all customer questions or make a commitment to get the answer in a timely manner.
• Ensuring potential customers are aware of any promotions.
• Maintaining thorough, up-to-date knowledge of our products.
• New inventory calls
• Perform other related duties as assigned or requested. 

Qualifications and Job Requirements 

• Outstanding Customer service experience  
• Excellent multi-tasking skills 
• Superior verbal and written communication skills. 
• Call center experience preferred. 
• General computer skills
• Advanced Typing abilities
• Experience using customer management software or the ability to learn those used in position. 

Physical Demands 

• Requires the use of both hands. 
• Requires sitting for extended periods
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material. 
• May require standing and/or walking for extended periods of time. 

Working Conditions 

• The noise level in the work environment can be loud. 
• Majority of work-day spent at a desk, in office with or without windows, with others or independent.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership or service department.
• Occasionally exposed to exhaust fumes or other airborne particles. 

To be a successful BDC representative at Red Rock Harley-Davidson you should have a passion for great customer service, marketing, sales or a combination of all three. Top candidates will be personable and professional.