Business Development Representative

  • Red Rock Harley-Davidson
  • Las Vegas, NV, USA
  • Mar 19, 2024
Full time Business Development

Job Description

The priority of this position is communication and follow-up with customers (potential, new, returning) resulting in successful appointments being made. Focus is continuously on the customer flow from BDC through the sales process. 

 

Duties and Responsibilities 

  • Business Development 
  • Set appointments for new or returning customers 
  • Answering incoming phone calls and online inquiries. 
  • Make calls on unsold follow ups. 
  • Take and make calls regarding direct buys of customer motorcycles 
  • Make appointment confirmation calls 
  • Maintaining contact with customers to ensure they are happy with our service.
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions with an upbeat and friendly tone.
  • Answer all customer questions or make a commitment to get the answer in a timely manner.
  • Ensuring potential customers are aware of any promotions.
  • Maintaining thorough, up-to-date knowledge of our products.
  • New inventory calls
  • Perform other related duties as assigned or requested. 

Qualifications and Job Requirements 

  • Outstanding Customer service experience  
  • Excellent multi-tasking skills 
  • Superior verbal and written communication skills. 
  • Call center experience preferred. 
  • General computer skills
  • Advanced Typing abilities
  • Experience using customer management software or the ability to learn those used in position. 

Physical Demands 

  • Requires the use of both hands. 
  • Requires sitting for extended periods
  • Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material. 
  • May require standing and/or walking for extended periods of time. 

Working Conditions 

  • The noise level in the work environment can be loud. 
  • Majority of work-day spent at a desk, in office with or without windows, with others or independent.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership or service department.
  • Occasionally exposed to exhaust fumes or other airborne particles. 

To be a successful BDC representative at Red Rock Harley-Davidson you should have a passion for great customer service, marketing, sales or a combination of all three. Top candidates will be personable and professional.