Service Advisor

  • Red Rock Harley-Davidson
  • Las Vegas, NV, USA
  • Aug 31, 2023
Full time Service Writer

Job Description

Major Duties and Responsibilities:

  • Diagnose problems and service needs
  • Schedule work
  • Communicate job status to customer
  • Assist department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction
  • Sell other services by pointing out service specials or additional work needed
  • Provide superior customer service to both internal and external customers
  • Diagnose problems accurately, and clearly describe them on the repair order
  • Estimate costs and completion times at point of sale
  • Exceptional communication skills
  • Keyboard/typing abilities at an accurate level
  • Assign jobs to Service Technicians based on skill level and current resource utilization.
  • Review work in progress to ensure quality and timeliness.
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
  • Process payments for service work performed
  • Make estimates for internal and wreck repairs.
  • Open and close all customer paid, warranty, and internal repair orders.
  • Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
  • Become familiar and efficient with all phases of the computer system required for service and parts management.
  • Receive payments for products and services rendered.
  • Initiate and maintain all related paperwork.
  • Maintain customer logs and service records.
  • Maintain accurate warranty records.  Ensure prompt receipt of warranty money due.
  • Notify customers ASAP of any changes, delays or additional work needed. 
  • Sell additional services by pointing out service specials or additional work needed.
  • Greet internal and external customers
  • Handle telephone transactions


Qualifications and Requirements:

  • Previous experience working as a Service Advisor, in any industry, is required.
  • Complete all training programs assigned by the Service Manager.
  • Outgoing, friendly personality and superior communication and customer service skills.
  • Knowledge and experience with servicing of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn
  • Experience with point-of-sale and parts and service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
  • Current license with motorcycle endorsement and good driving record.
  • Must possess a positive attitude and show enthusiasm for the products we sell.
  • Ability to communicate well orally and in writing with customers, vendors, and other contacts.
  • Effective time management skills are crucial

Physical Demands:

  • The noise level in the work environment is usually loud.
  • Occasionally required to bend, stoop, crouch, reach, and handle tools.
  • Occasionally requires the ability to lift 40 lb. of material.
  • Occasionally requires the ability to balance and push a 600+ lb. motorcycle.


Working Conditions:

  • Frequently works near moving mechanical parts.
  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.