Service Advisor

Major Duties and Responsibilities:

• Diagnose problems and service needs
• Schedule work
• Communicate job status to customer
• Assist department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction
• Sell other services by pointing out service specials or additional work needed
• Provide superior customer service to both internal and external customers
• Diagnose problems accurately, and clearly describe them on the repair order
• Estimate costs and completion times at point of sale
• Exceptional communication skills
• Keyboard/typing abilities at an accurate level
• Assign jobs to Service Technicians based on skill level and current resource utilization.
• Review work in progress to ensure quality and timeliness.
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
• Process payments for service work performed
• Make estimates for internal and wreck repairs.
• Open and close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
• Become familiar and efficient with all phases of the computer system required for service and parts management.
• Receive payments for products and services rendered.
• Initiate and maintain all related paperwork.
• Maintain customer logs and service records.
• Maintain accurate warranty records.  Ensure prompt receipt of warranty money due.
• Notify customers ASAP of any changes, delays or additional work needed. 
• Sell additional services by pointing out service specials or additional work needed.
• Greet internal and external customers
• Handle telephone transactions

Qualifications and Requirements:

• Previous experience working as a Service Advisor, in any industry, is required.
• Complete all training programs assigned by the Service Manager.
• Outgoing, friendly personality and superior communication and customer service skills.
• Knowledge and experience with servicing of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn
• Experience with point-of-sale and parts and service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
• Current license with motorcycle endorsement and good driving record.
• Must possess a positive attitude and show enthusiasm for the products we sell.
• Ability to communicate well orally and in writing with customers, vendors, and other contacts.
• Effective time management skills are crucial

Physical Demands:

• The noise level in the work environment is usually loud.
• Occasionally required to bend, stoop, crouch, reach, and handle tools.
• Occasionally requires the ability to lift 40 lb. of material.
• Occasionally requires the ability to balance and push a 600+ lb. motorcycle.

Working Conditions:

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.