Motorcycle Service Technician - Boston Harley-Davidson

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Results Areas

• Service Department Operations
• Customer Service

Major Duties and Responsibilities

1. Service Department Operations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. 
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer / Manager / Shop Supervisor.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance to factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Notify Service Writer / Manager / Shop Supervisor of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.

2. Customer Service

• Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

3. Other Duties

• As Assigned

Supervisory Responsibilities

• None

Qualifications

• Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
• Current Motorcycle license.
• Current Inspection license.

Job Requirements

• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 15 days of hire. See list of required tools below.

Physical Demands

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 45 lb. of material.
• Frequently requires the ability to balance and push an 900 lb. motorcycle.

Working Conditions

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.