Service Technician

  • St. Paul Harley-Davidson
  • St Paul, MN, USA
  • Mar 10, 2023
Full time Service Technician/Mechanic

Job Description

Job Objective: Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality
* Driver’s License (DL) 
* High school diploma (or equivalent)
* Factory authorized training program (i.e. MMI Service School)—or equivalent work experience
Additional Criteria
* Read and comprehend instructions and information
* Strong communication skills
* Ability to meet company’s production and quality standards
* Possess/own both basic and special tools to properly diagnose and service products as specified by Service Manager
* Devote himself/herself to insuring customer satisfaction
* Inquire about management, production, and quality requirements established by the company
* Develop and maintain effective listening skills
* Understand and follow company rules, policies and expectations
* Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
* Understand terminology of business and remain current with technology changes in products and service
* Know and comprehend federal, state, and local requirements which govern the company’s business
* Attend company meetings as required
* Participate in performance management
* Uphold company’s non-disclosure and confidentiality policies and agreements
* Follow lawful directions from supervisors
* Interact well with others and positively influence employee morale
* Work evening, weekend, and holiday work hours as required
* Maintain professional personal appearance
* Prioritize for 100% productivity goals and keep close to goal as possible
* Use factory specifications as standard in all repair, service, and customization work
* Provide excellent customer service for all customers in any area of the dealership, specifically offering dependable vehicle service
* Complete repairs within specified time parameters
* Receive  service assignments from service consultant or Service Manager
* Determine parts needed for particular job and submit request immediately
* Inform service consultant or Service Manager of any supplemental work and/or delays to estimated completion time so customers    receive current information of progress
* Aid service consultant as needed to write work orders, conduct test rides, interact with customers
* Maintain clean, efficient work area and assist in keeping shop neat and organized
* Complete and file completed paperwork after every completed job
* Keep technical qualifications current by completing required training programs
* Present customers’ vehicles in pristine condition upon completion of work order
* Reduce and/or eliminate return repairs by completing each job thoroughly and completely to enforce excellent customer service        with cheerful disposition when accepting  returned vehicles for additional repairs