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Service Technician

  • St. Paul Harley-Davidson
  • St Paul, MN, USA
  • Mar 10, 2023
Full time Service Technician/Mechanic

Job Description

Job Objective: Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality
 
QUALIFICATIONS
License(s)- 
* Driver’s License (DL) 
 
Education- 
* High school diploma (or equivalent)
* Factory authorized training program (i.e. MMI Service School)—or equivalent work experience
Additional Criteria
* Read and comprehend instructions and information
* Strong communication skills
* Ability to meet company’s production and quality standards
* Possess/own both basic and special tools to properly diagnose and service products as specified by Service Manager
 
GENERAL EXPECTATIONS
* Devote himself/herself to insuring customer satisfaction
* Inquire about management, production, and quality requirements established by the company
* Develop and maintain effective listening skills
* Understand and follow company rules, policies and expectations
* Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
* Understand terminology of business and remain current with technology changes in products and service
* Know and comprehend federal, state, and local requirements which govern the company’s business
* Attend company meetings as required
* Participate in performance management
* Uphold company’s non-disclosure and confidentiality policies and agreements
* Follow lawful directions from supervisors
* Interact well with others and positively influence employee morale
* Work evening, weekend, and holiday work hours as required
* Maintain professional personal appearance
 
JOB-SPECIFIC RESPONSIBILITIES
* Prioritize for 100% productivity goals and keep close to goal as possible
* Use factory specifications as standard in all repair, service, and customization work
* Provide excellent customer service for all customers in any area of the dealership, specifically offering dependable vehicle service
* Complete repairs within specified time parameters
* Receive  service assignments from service consultant or Service Manager
* Determine parts needed for particular job and submit request immediately
* Inform service consultant or Service Manager of any supplemental work and/or delays to estimated completion time so customers    receive current information of progress
* Aid service consultant as needed to write work orders, conduct test rides, interact with customers
* Maintain clean, efficient work area and assist in keeping shop neat and organized
* Complete and file completed paperwork after every completed job
* Keep technical qualifications current by completing required training programs
* Present customers’ vehicles in pristine condition upon completion of work order
* Reduce and/or eliminate return repairs by completing each job thoroughly and completely to enforce excellent customer service        with cheerful disposition when accepting  returned vehicles for additional repairs
St. Paul Harley-Davidson
About St. Paul Harley-Davidson

NEW OWNERSHIP, NEW ATTITUDE! Come down and meet the new owners, Dale Rhoads and Justin Johnson. Meet the Best Team of Professionals in the Metro, enjoy the LARGEST inventory, and the BEST service department right here at St. Paul Harley-Davidson!  Dale and Justin both got into the business on the ground floor and have taken those lessons in World Class customer service and implemented those best practices into what is now the ALL NEW St. Paul Harley-Davidson!  Hope to see you soon!

St. Paul Harley-Davidson® is an institution in the Minnesota motorcycling community, rich in history and tradition. Located just off I-94 at the Century Exit in St. Paul, you can't help but notice our 100' tall Bar & Shield sign and our massive showroom as you drive down the Interstate!  

At a time when motorcycles were just starting to grow in popularity, a man named Howard W. Belmont became passionate about the developing sport at a young age, and in 1939, Howard's mother took out a mortgage on their home so that he could open the motorcycle shop that is now St. Paul Harley-Davidson®, incorporated in 1945. Howard's business opened at 277 West Seventh Street in Saint Paul and quickly became a community landmark.  The store was then sold to and ran by Bob and Judy Crawford and then Tom and Melanie Giannetti until purchased in August of 2018 by two industry Veterans, Dale Rhoads and Justin Johnson.

Dale and Justin have both achieved some of the highest accolades in the Harley-Davidson Dealership Operations field and plan to take their years of success and strong customer service backgrounds into St. Paul Harley-Davidson to continue its reputation as "The Place To Go" for all things Harley in the Twin Cities Market.  Stop down and say hi! 

 We are a group of dedicated riders whose mission is to help our fellow riders with all of their Harley-Davidson needs. Whether it's getting a new bike, keeping you on the road with our stellar service department, customizing your bike with our huge parts inventory, or styling you up with the largest, and most recent MotorClothes selection, St. Paul Harley-Davidson has got you covered!

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