$35,000 - $60,000 yearly
Apple State Harley-Davidson
Yakima, WA, USA
Apple State Power Sports
1707 N 1st St, Yakima WA 98901
Job Data
Job Title- Service Advisor/Writer
Department- Service Department
Supervisor- Service Manager
Summary Description
Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customers
Key Result Areas
Service Department Operations
Customer Service
Major Duties and Responsibilities
Service Department Operations
Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Diagnose problems accurately, and clearly describe them on the repair order.
Estimate costs and completion times at point of sale. Clearly communicate them to customers.
Assign jobs to technicians based on skill level and current resource...