Rally Point Harley-Davidson
Columbus, OH, USA
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Results Areas
Service Department Operations
Customer Service
Major Duties and Responsibilities
1. Service Department Operations
Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Accept work assignments from Service Writer / Manager / Shop Supervisor.
Request parts for the job as early as possible when needs become known.
Perform service, repair, and customization work in accordance to factory specifications.
Assist Service Writer, when requested, with writing up work orders,...
