Valley Harley-Davidson
Triadelphia, west VA, USA
Duties and Responsibilities:
Schedule work
Communicate job status to customer
Assist department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction
Sell other services by pointing out service specials or additional work needed at the check-in walk around
Provide superior customer service to both internal and external customers
Estimate costs and completion times at point of sale
Exceptional communication skills
Keyboard/typing abilities at an accurate level
Assign jobs to Service Technicians based on skill level and current resource utilization and schedule availability
Review work in progress to ensure quality and timeliness
Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts
Make estimates for internal and wreck repairs
Open and close all customer paid, warranty, and esp repair orders...