Harley-Davidson of Frederick

Successful candidate is required to have the ability to coordinate the flow of motorcycles requiring service while maintaining 100% customer satisfaction. This process involves intake of customer vehicles, identification of customer concerns and service needs, scheduling work appropriately and assigning jobs to Service Technicians, completing all necessary paperwork, and presenting the vehicle back to the customer. Required to possess great communication skills, strong computer skills and the ability to work in a fast-paced environment. Experience in service writing is desired. Technical knowledge of H-D motorcycles is favorable. Weekend availability is required. 

Successful candidate is responsible for the overall assembly, inspection, maintenance and repair of vehicles sold by the dealership and of any motorcycles the come to us for service. This involves new motorcycle set-up/PDI, general maintenance, accident repairs, trade-in evaluations, and following dealership and manufacturer service guidelines. A valid driver’s license with motorcycle endorsement and clean driving record are required. Must be able to push motorcycles in excess of 800 lbs., lift in excess of 50 lbs., crouch, stand and walk. Technical training or equivalent technical experience required. Weekend availability is required.  

Successful candidate is responsible for handling the sale of parts in accordance with customer needs while building and maintaining customer relations.  This involves the ability to ascertain and research customer needs, a passion and desire to provide outstanding customer service,  working independently and with a team in a fast-paced work environment, strong communication skills, being well versed in computerized sales and inventory systems, proficient in sales, and possessing above-average organizational skills. Prior experience in motorcycle retail parts sales or similar product is desired. Weekend availability is required.