Apple State Harley-Davidson

Apple State Power Sports 1707 N 1st St, Yakima WA 98901   Job Data  Job Title- Service Advisor/Writer Department- Service Department Supervisor- Service Manager   Summary Description  Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customers Key Result Areas  Service Department Operations  Customer Service Major Duties and Responsibilities Service Department Operations Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction. Diagnose problems accurately, and clearly describe them on the repair order.  Estimate costs and completion times at point of sale. Clearly communicate them to customers. Assign jobs to technicians based on skill level and current resource...

Floor Sales Manager   Job Title…………………. Floor Sales Manager Department……………... Sales Department Supervisor………………. Sales Manager   Summary Description   Assists with the management of employees and operations of the sales department. Will also assist F&I Manager with pending deals. Assists Sales Manager with the following: Maintain a sales history and/or vehicle history log book. Maintain a balanced new unit inventory in proportion to sales. Initiate procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items. Develop monthly and annual objectives for the department in collaboration with Sales Manager Set policies and procedures for the sales department. Manage employee performance (evaluate and council)...

Apple State Power Sports Service Technician            1707 N 1st St, Yakima WA 98901       Job Title- Service Technician Department- Service Department Supervisor- Service Manager   Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality   Key Areas Service Department Customer Service Routine Maintenance/Repairs   Major Duties and Responsibilities Service Department Operations Provide prompt, dependable, high-quality, vehicle service to (internal and external) customers Complete repair work within scheduled time period Maintain productivity  Diligently request parts to be ordered as needed Perform any repairs/maintenance work...