Red Rock Harley-Davidson

The priority of this position is communication and follow-up with customers (potential, new, returning) resulting in successful appointments being made. Focus is continuously on the customer flow from BDC through the sales process.     Duties and Responsibilities   Business Development   Set appointments for new or returning customers   Answering incoming phone calls and online inquiries.   Make calls on unsold follow ups.   Take and make calls regarding direct buys of customer motorcycles  Make appointment confirmation calls   Maintaining contact with customers to ensure they are happy with our service. Greet customers immediately, in a courteous and friendly manner. Handle telephone transactions with an upbeat and friendly tone. Answer all customer questions or make a commitment to get the answer in a timely manner. Ensuring...

Sell Harley-Davidson Motorclothes and merchandise to customers and employees. Maintain an appealing retail environment. Receive payment from customers and employees in various forms for goods and record transactions in an accurate manner. General Position Details: Greet all customers immediately, in a courteous and friendly manner Assist customers with their selection of merchandise Ensure all transactions are correct  Accept payments for merchandise purchases in various forms including cash, credit and gift cards.  Keep register accurate. Assist with set-up, organization, and staging of special events for department and dealership Maintain a clean and safe work environment at all times Maintain a high customer satisfaction score Receive and check-in and tag merchandise as needed Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.). Ensure merchandise displays are stocked, clean, dust free,...

Applications being accepted for all Service Technician experience and skill levels, including those just out of MMI. Summary Description Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.   Service Department Operations Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. Complete repair work within the scheduled or allotted time period. Maintain productivity (time spent working on billable jobs) as close to 100% as possible. Accept work assignments. Request correct parts for jobs as needed. Perform service, repair and customization work in accordance to factory specifications. Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction. Notify Service Writer/Manager...

Major Duties and Responsibilities: Diagnose problems and service needs Schedule work Communicate job status to customer Assist department manager in maintaining a smooth running, efficient service department with a high degree of customer satisfaction Sell other services by pointing out service specials or additional work needed Provide superior customer service to both internal and external customers Diagnose problems accurately, and clearly describe them on the repair order Estimate costs and completion times at point of sale Exceptional communication skills Keyboard/typing abilities at an accurate level Assign jobs to Service Technicians based on skill level and current resource utilization. Review work in progress to ensure quality and timeliness. Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts. Process payments for service work performed...