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Phantom Harley-Davidson

AT PHANTOM HARLEY-DAVIDSON®, OUR CUSTOMERS COME FIRST.

OUR MISSION STATEMENT IS:

“Building lasting relationships with our partners and employees while serving the recreational and travel community. Our core values shall be based on Honesty and Integrity and Service to the Community.”

OUR PURPOSE

The Owners and Employees of Phantom Harley-Davidson® strive to serve and grow the number of motorcycle enthusiasts who share our passion for the sport, our respect for the brand, and our quest for fun and adventure.

When asked what the Harley® experience is all about, Dealer George Tragos sums it up in a few simple words, ” It’s about having fun and creating adventure.” With that in mind, Tragos has created a dealership environment that invites people in to experience all that Phantom has to offer – namely good times, great people, and quality products.

“Everyone leads busy lives these days,” says Tragos, ” and it’s our mission to provide customers with the products and services they need and want to be a part of the Experience.”

In support of that mission, Tragos made the leap in 2001 from a modest store in Homewood, Illinois to the new 39,000 square foot facility known as Chi-Town Harley- Davidson® in Tinley Park, Illinois. Not one to rest on his Laurels, Tragos acquired the Harley® dealership in Manteno, Illinois to better serve the rural communities in the Peotone – Kankakee Corridor, in Will and Kankakee counties. After a minor facelift, it was opened as Phantom Harley-Davidson® and has become a destination stop along I-57.

Equally impressive is the service center with it’s state-of-the-art performance equipment. ” We’re all about performance and customization, ” says Tragos. “Our customers want to personalize their Bikes both in terms of performance and style – they want a Bike unique to them.” Stop in and visit with Nick, our capable Service Manager with any questions, or for a quote.

The Employees of Phantom pride themselves in serving the unique needs of all customers. Whether you’re a traveler looking for a t-shirt to mark a milestone in your journey or a long-time customer looking for leathers to go with your new ride, the Phantom staff will treat you to the ultimate in customer service. ” Our people recognize and respect the uniqueness of each customer, and strive to fulfill expectations on an individual basis,” says Tragos. To accomplish this, Phantom provides the full range of available products, services, and programs. This allows the dealership to customize our offering to the needs and desires of our customers.

Tragos is quick to point out thet the facility is only one ingredient in their formula for success. ” The people factor is number one,” says Tragos. ” Everything else – the facility, the equipment, the product – only matters if you have people who listen and respond to the needs of the customer. And that we do. ”

Visit our staff page to learn more about our friendly and knowledgable staff. Don't be afraid to check out our exciting events that come up throughout the year, a great excuse to get bike enthusiasts all together.

Mar 21, 2023
Full time
Fit Specialist
Phantom Harley-Davidson Manteno, IL, USA
Provide a prompt, dependable, high quality experience to all customers in the motorcycle sales department. Ensure that customers are custom fitted to the motorcycle that meets their needs.   Key Results Areas Sales Department Operations Customer Service Major Duties and Responsibilities 1.  Sales Department Operations Use floor time effectively to meet customer needs and fit them to the appropriate motorcycle. Take customers on test rides (Demo Rides). Solicit all necessary information from the customers for steps 1 – 5 of the Sales Process (Greet; Probe; Sit-on; Presentation; Sit-down). Present the features & benefits of the dealership. Show each customer advantages of our store versus other competitors. Follow procedures to ensure timely and proper completion of showroom log entries in the CRM System. Maintain at least the minimum requirement of Traffic Log entries, Phone Calls and emails  per month...
Mar 21, 2023
Full time
Driver
Phantom Harley-Davidson Manteno, IL, USA
Phantom Harley-Davidson is in need of a driver at our dealership located in Manteno, IL. We are looking for a hard working and motivated individual with the passion for the motorcycle business. This is a seasonal, Full Time position. Major Duties and Responsibilities: A true passion for providing our customers with top-notch service in a fast-paced environment. Loading and unloading motorcycles into trailer for pick up and deliveries. Assisting Service with various duties. Washing motorcycles for dealer inventory and service customers. Attention to detail in the execution of your responsibilities and maintaining a professional appearance and image. Excellent communication and organizational skills. * * Qualifications & Job Requirements: Must be at least 18 years of age. Motorcycle endorsement and have a clean driving record. Must be able to move motorcycles. Self-motivated with a positive attitude. Job Type: Full-time...
Mar 20, 2023
Full time
Service Manager
Phantom Harley-Davidson
Full Job Description Phantom Harley-Davidson   is   searching for an experienced Service Manager for its growing operations .  If you are looking to join a growing group with competitive pay then apply today! The Service Manager leads the team to deliver exceptional value and efficiency to our customers on a continuous basis. Plans, trains, leads, and monitors the performance of service advisers, service technicians, and warranty specialist to promote customer satisfaction and revenue growth in line with targeted business and financial objectives. The Service Manager must have strong managerial experience and leadership qualities to organize and motivate a team and to hold each team member accountable for outstanding performance on a daily basis. Must be willing to accept accountability for operational and financial performance for the service departments. RESPONSIBILITIES: Hire, manage, supervise and monitor the performance of the service...
Mar 13, 2023
Full time
Service Porter
Phantom Harley-Davidson Manteno, IL, USA
Phantom Harley-Davidson is in need of a service porter at our dealership located in Manteno, IL. We are looking for a hard working and motivated individual with the passion for the motorcycle business. Major Duties and Responsibilities: A true passion for providing our customers with top-notch service in a fast-paced environment Primary task of washing motorcycles for dealer inventory and service customers. Attention to detail in the execution of your responsibilities and maintaining a professional appearance and image An enthusiastic and positive attitude A high level of ownership, accountability, and initiative Greet customers in a friendly and professional manner Excellent communication and organizational skills Qualifications & Job Requirements: Must be at least 18 years of age Motorcycle endorsement and have a clean driving record. Self-motivated with a positive attitude Must be available to work weekends Must be able...
Mar 13, 2023
Full time
Service Writer
Phantom Harley-Davidson
JOB DESCRIPTION Phantom Harley-Davidson   is   searching for an experienced Service Writer for its growing operations .  If you are looking to join a growing group with competitive pay then apply today! Successful candidate is required to have the ability to coordinate the flow of motorcycles requiring service while maintaining 100% customer satisfaction. This process involves intake of customer vehicles, identification of customer concerns and service needs, scheduling work appropriately and assigning jobs to Service Technicians, completing all necessary paperwork, and presenting the vehicle back to the customer. Required to possess great communication skills, strong computer skills and the ability to work in a fast-paced environment. Experience in service writing is desired. Technical knowledge of H-D motorcycles is favorable. Weekend availability is required.    Major Duties and Responsibilities: Diagnose problems and service needs...