AT PHANTOM HARLEY-DAVIDSON®, OUR CUSTOMERS COME FIRST.
OUR MISSION STATEMENT IS:
“Building lasting relationships with our partners and employees while serving the recreational and travel community. Our core values shall be based on Honesty and Integrity and Service to the Community.”
OUR PURPOSE
The Owners and Employees of Phantom Harley-Davidson® strive to serve and grow the number of motorcycle enthusiasts who share our passion for the sport, our respect for the brand, and our quest for fun and adventure.
When asked what the Harley® experience is all about, Dealer George Tragos sums it up in a few simple words, ” It’s about having fun and creating adventure.” With that in mind, Tragos has created a dealership environment that invites people in to experience all that Phantom has to offer – namely good times, great people, and quality products.
“Everyone leads busy lives these days,” says Tragos, ” and it’s our mission to provide customers with the products and services they need and want to be a part of the Experience.”
In support of that mission, Tragos made the leap in 2001 from a modest store in Homewood, Illinois to the new 39,000 square foot facility known as Chi-Town Harley- Davidson® in Tinley Park, Illinois. Not one to rest on his Laurels, Tragos acquired the Harley® dealership in Manteno, Illinois to better serve the rural communities in the Peotone – Kankakee Corridor, in Will and Kankakee counties. After a minor facelift, it was opened as Phantom Harley-Davidson® and has become a destination stop along I-57.
Equally impressive is the service center with it’s state-of-the-art performance equipment. ” We’re all about performance and customization, ” says Tragos. “Our customers want to personalize their Bikes both in terms of performance and style – they want a Bike unique to them.” Stop in and visit with Nick, our capable Service Manager with any questions, or for a quote.
The Employees of Phantom pride themselves in serving the unique needs of all customers. Whether you’re a traveler looking for a t-shirt to mark a milestone in your journey or a long-time customer looking for leathers to go with your new ride, the Phantom staff will treat you to the ultimate in customer service. ” Our people recognize and respect the uniqueness of each customer, and strive to fulfill expectations on an individual basis,” says Tragos. To accomplish this, Phantom provides the full range of available products, services, and programs. This allows the dealership to customize our offering to the needs and desires of our customers.
Tragos is quick to point out thet the facility is only one ingredient in their formula for success. ” The people factor is number one,” says Tragos. ” Everything else – the facility, the equipment, the product – only matters if you have people who listen and respond to the needs of the customer. And that we do. ”
Visit our staff page to learn more about our friendly and knowledgable staff. Don't be afraid to check out our exciting events that come up throughout the year, a great excuse to get bike enthusiasts all together.
