Mobile Bay Harley-Davidson

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Key Results Areas Service Department Operations Customer Service Major Duties and Responsibilities 1. Service Department Operations Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.  Maintain productivity (time spent working on billable jobs) as close to 100% as possible. Accept work assignments from Service Writer / Manager / Shop Supervisor. Request parts for the job as early as possible when needs become known. Perform service, repair, and customization work in accordance to factory specifications. Assist Service Writer, when requested, with writing up work orders,...

Provide a prompt, dependable, high quality experience to all customers in the motorcycle sales department. Ensure that customers are custom fitted to the motorcycle that meets their needs.   Key Results Areas Sales Department Operations Customer Service Major Duties and Responsibilities 1.  Sales Department Operations Use floor time effectively to meet customer needs and fit them to the appropriate motorcycle. Take customers on test rides (Demo Rides). Solicit all necessary information from the customers for steps 1 – 5 of the Sales Process (Greet; Probe; Sit-on; Presentation; Sit-down). Present the features & benefits of the dealership. Show each customer advantages of our store versus other competitors. Follow procedures to ensure timely and proper completion of showroom log entries in the CRM System. Maintain at least the minimum requirement of Traffic Log entries, Phone Calls and emails  per month...