New Orleans Harley-Davidson
Metairie, LA, USA
Provide a prompt, dependable, high quality experience to all customers in the motorcycle sales department. Ensure that customers are custom fitted to the motorcycle that meets their needs.
Key Results Areas
Sales Department Operations
Customer Service
Major Duties and Responsibilities
1. Sales Department Operations
Use floor time effectively to meet customer needs and fit them to the appropriate motorcycle.
Take customers on test rides (Demo Rides).
Solicit all necessary information from the customers for steps 1 – 5 of the Sales Process (Greet; Probe; Sit-on; Presentation; Sit-down).
Present the features & benefits of the dealership.
Show each customer advantages of our store versus other competitors.
Follow procedures to ensure timely and proper completion of showroom log entries in the CRM System.
Maintain at least the minimum requirement of Traffic Log entries, Phone Calls and emails per month...